Excellent Service
Free UK Delivery on Orders £25+
30 Day Easy Returns
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Please use our US website in Dollars for orders to : us.crookandstaple.com
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Please use our Canadian website in Canadian Dollars for orders to : ca.crookandstaple.com
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Terms & Conditions

This website, crookandstaple.com is operated by Crook and Staple. Throughout the site, the terms “we”, “us” and “our” refer to Crook and Staple. Crook and Staple offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Definitions

"Item" means a product or service on sale on crookandstaple.com. "Product Description" means that part of the website where product specific terms and conditions are provided. "We", "Us" and "Our" means Crook and Staple.

Making a Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. This is not an order confirmation or order acceptance from crookandstaple.com. When we dispatch your order from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will occur on the dispatch email notification to you of the item(s) ordered unless we have notified you that we do not accept your order, or you have canceled it in accordance with the instructions in 'Change or Cancel an order'.

In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. You will not receive an e-­mail confirming acceptance of your order, and there will be no contract between us.

Order and Returns Information

For more info see: 'Order and Returns Info'

Please note that the delivery times that we include are to the best of our knowledge accurate however on occasions delivery may take longer due to factors out of our control such as the time your countries customs may take to process an order. Whilst an order is in transit from ourselves, Crook and Staple, to the customer we cannot refund or cancel the order.

Orders will not be deemed as lost in the post until unless at least 10 working days (for items posted to the UK), 20 working days (for items posted to the rest of Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.

Subscription Orders

Some products on our website have a subscription option, usually referred to as 'Subscribe & Save'. If you select this subscription option you will need to use the dropdown above the add to cart button to decide how often we will automatically create and take payment for a new order for you on a reoccurring basis. In exchange for your regular orders we provide you with a discount off those particular subscription products.

When you select the subscription option on a product the 'Add to cart' buttons text will change to 'Add Subscription to Cart' and in most cases an informational popup will be provided however this is not guaranteed functionality due to some browsers not supporting this technology.

By selecting the subscription option service you are aware that we will create and take payment for new orders automatically for you, on a reoccurring frequency, that you chose on the product page.

Please note that as subscription orders provide an already discounted price and as such you can not use an additional discount or discount code in conjunction with a subscription order.

If you wish to cancel or change a subscription order please email us at customerservices@crookandstaple.com

Discounts & Products on Sale

If a product is listed with a reduced sale price or if a subscription product is selected no discount codes can be used in conjunction with these offers.

Only one discount code or discount may be applied per order. 

Refunds

When a refund is requested and approved by us, it will take up to 10 working days from the time that the refund was initiated by us for the money to reach your account. This is due to the time that the banks and card processors take to process refunds. 

Whilst an order is in transit from ourselves, Crook and Staple, to the customer we cannot refund or cancel the order.

Delivery Charges

Please see our ‘Delivery Info’ section for information on delivery charges. If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.

International Delivery

For info click here: Delivery Info

Product Stock Levels

When the customer places an order at this website, crookandstaple.com, they are able to see what stock we have for each product. You can view this by navigating to the products individual page and looking on the right or the page above the 'Add to Cart' button where it will say the current stock level in large green writing. If the website says the stock level is 'Special Order. Usually despatched within 2 weeks' this means that the product is out of stock and that it will usually be dispatched withing 2 weeks. We do not send emails to customers to alert them of products in their order that are out of stock as it is assumed that the customer has seen the stock level on the product page. When the customer places an order with Crook and Staple they agree that they have seen the stock level on the product page.

Description of Products

Each item purchased is subject to its item description which outlines additional specific conditions to that item including, without limitation, terms and conditions relating to warranties, after sales service, guarantees, product availability and educational eligibility. We aim to display the colours of items on crookandstaple.com accurately, however we cannot guarantee that your monitors display of any colour, will accurately reflect the colour of the item(s) on delivery.

We will take all reasonable care to ensure that all the information and prices of items on crookandstaple.com are correct at the time when entered onto the system. Although we aim to keep crookandstaple.com as up to date as possible, the information including item descriptions may not reflect the position exactly when you place your order. We cannot confirm the price of an item until your order has been accepted in accordance with our order acceptance policy, as outlined above in the ‘Making a contract with us’ section.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Age Restrictions on Purchase

The purchase of certain items made available on crookandstaple.com are subject to age requirements specified by law. We are not authorised by law to supply such items to individuals who do not meet the age requirement. By placing an order for any of the following products, you confirm that you (or the recipient) meet the age requirements set below:

  • A Knife, Knife Blade, Razor Blade or any other article with a blade: can only be purchased for and by individuals over the age of 16 years (in keeping with the Violent Crime Reduction Act 2006 ).

Damage to Your Computer or Device

We take reasonable care to ensure that crookandstaple.com is free from viruses and other malicious or harmful content, however we cannot guarantee that crookandstaple.com will not cause damage to your computer or device. It is your responsibility to ensure that you have the correct equipment and software in place to use crookandstaple.com safely and to screen out anything that may harm or damage your computer or device. We are not liable for any resultant loss or damage, except where required by applicable law.

User Comments, Feedback, Reviews and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries and product reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Crook and Staple, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Crook and Staple and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Privacy Promise

Your privacy is exceptionally important to us and we promise never to pass on your personal details to any 3rd parties for mailing or marketing purposes. We treat your personal information as highly confidential.

Read our full Privacy Policy here

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. You agree that, if you decide to visit linked 3rd party websites we are not liable directly or indirectly for any damage, loss or offense caused or alleged to be caused by visiting them.

Your Use of crookandstaple.com

You may use, download and print content from crookandstaple.com solely for your own personal use. Any other use is strictly prohibited. You agree not to (and to not aid any third party to) copy, reproduce, transmit, publish, display, distribute, or commercially exploit content. You also agree not to frame, link or deep-­link into crookandstaple.com or from any other website.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with UK laws.

Changes to These Terms

These terms were last updated on 13-01-2016. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you have any questions about our Terms and Conditions please contact customers services by email customerservices@crookandstaple.com

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Excellent Customer Service

Our customers love us, just have a look the latest reviews on our product pages or the latest few reviews we have received below!
 
Free UK Delivery on Orders £25+

Standard Delivery (2 - 3 days) FREE for orders over £25 otherwise £1.85 Usually Delivered within 2-3 Days (from dispatch)*
Express Delivery (usually 1 day) £2.95 Usually delivered the next working day (from dispatch)*

*Monday to Saturday, excluding public holidays.

View delivery options for other countries
Easy 30 Day Returns

Occasionally you may need to return items – please email us with the details of the return within 30 days of receiving the order. We'll then send you an email back to confirm the return the refund or exchange along with out return address to one of our stores or via post for an exchange or refund.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery; we habve extended this to 30 days. This excludes the products listed as exceptions below.

Conditions of Return
Items must be in their original condition with the packaging unopened and accompanied with your receipt of purchase.

Delivery Charges
We will cover the postage for returning/replacing items that were sent in error or defective when delivered (please contact us to advise the delivery method), otherwise you will be responsible for any costs incurred in returning items to us. We highly recommend that you send items back via a traceable service and take out postal insurance to cover their value, as we are not responsible for the risk of loss or damage to such goods.

Products we are Unable to Exchange or Refund
Unless faulty or not as described, we cannot refund or offer an exchange on:

-> Earrings
-> Items intended for aural use, such as reeds
-> Digital Sheet Music Downloads & Print on Demand item(s)
-> Labour/Parts to customise an item(s)
-> Unsealed CDs, DVDs or other recording media, software or video's
-> Software Site Licenses (for Schools, Colleges & Universities)
-> Personalised, Specially made or made to measure products cannot be returned unless faulty
-> We are unable to cancel 'Digital Sheet Music Downloads & Print on Demand' items.

View the full Returns Policy
Lowest Price Guarantee!

All of our products are price checked against our competitors on a regular basis to ensure that we are giving you the best price possible.

If you find a lower price from a retailer in the UK on a product that isn't on special offer, we'll match their price & then take an extra £2.50 off the price. Just send us the name of the product & where it is cheaper to sales@crookandstaple.com and we'll arrange for you to receive the lowered price!


Please note that this comparison is between UK retailers and where the product isn't on a special offer or part of a sale on our competitors website.
Lowest Price Guarantee!