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★★★★★ Excellent Service

Free Delivery on Orders £75+

30 Day Easy Returns

Orders being sent upon reopening from short break on Mon 25th Sep
Backorders & customer service will be arranged upon fully reopening on Tue 26th Sep.

CCPA Compliance

The app used for assuring the GDPR/CCPA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy

Data Rectification

You can use the link below to update your account data if it is not accurate.

Edit your account information

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Request a report

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Request personal data deletion

★★★★★ Excellent Customer Service

Our customers love us, just have a look the latest reviews on our product pages or the latest few reviews we have received below!

UK Delivery Information

Free Delivery on Orders £75+

Standard Delivery (usually 2-3 days) - FREE on orders over £60 (otherwise £2.95, or £3.95 on orders under £10)

Express Delivery (usually 1 day) - £5.50 or £6.50 on orders under £10

Guaranteed Next Day Delivery (Orders placed before 2pm. Delivery Monday to Saturday) - £12

Delivery of heavy / expensive orders may incurr additional postage fees which will be displayed in the checkout.

Change Delivery Country

Easy 30 Day Returns

Occasionally you may need to return items – please email us with the details of the return within 30 days of receiving the order. We'll then send you an email back to confirm the return the refund or exchange along with out return address to one of our stores or via post for an exchange or refund.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery; we have extended this to 30 days. This excludes the products listed as exceptions below.

Conditions of Return
Items must be in their original condition with the packaging unopened and accompanied with your receipt of purchase.

Delivery Charges
We will cover the postage for returning/replacing items that were sent in error or defective when delivered (please contact us to advise the delivery method), otherwise you will be responsible for any costs incurred in returning items to us. We highly recommend that you send items back via a traceable service and take out postal insurance to cover their value, as we are not responsible for the risk of loss or damage to such goods.

Products we are Unable to Exchange or Refund
Unless faulty or not as described, we cannot refund or offer an exchange on:

-> Earrings
-> Items intended for aural use, such as reeds
-> Digital Sheet Music Downloads & Print on Demand item(s)
-> Labour/Parts to customise an item(s)
-> Unsealed CDs, DVDs or other recording media, software or video's
-> Software Site Licenses (for Schools, Colleges & Universities)
-> Personalised, Specially made or made to measure products cannot be returned unless faulty
-> We are unable to cancel 'Digital Sheet Music Downloads & Print on Demand' items.

View the full Returns Policy >